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Call us: +44 (0)141 420 2420

Terms & Conditions of Sale

Business Customers Only

We are a business to business operator and do not sell to the general public. 

Shipping

All deliveries are made by TNT and somebody must be available to sign for goods on weekdays between 0800 and 1830.

Mainland UK orders received before 12 noon will be delivered within three working days. Other UK and Ireland orders received before noon will be delivered within four working days. For special deliveries (such as next day or Saturday deliveries) please contact us to discuss possibilities and costs. For international orders, timing and costs are available on request and depend on location and export regulations. Espresso Warehouse cannot be held responsible for loss of revenue resulting from late or delayed orders.

It is our policy to carry a large quantity of stock items. However, due to unforeseen circumstances we may from time to time, be out of stock of your desired item(s). In this event, we will advise you immediately and give you an approximate delivery date of your order balance.

Normal Delivery Charges - UK

Order value up to (excluding VAT)/Delivery charge

£50 £4
£100 £8
£150 £10
£225 £14
Over £225 Free

Normal Delivery Charges - Ireland

Order value up to (excluding VAT)/Delivery charge

£50 £5   
£100 £10
£150 £13
£225 £17.5
Over £225 Free

Cancellation & Returns

Once an order has been submitted online we are unable to cancel or change it.

If you wish to return an item, please contact us by phone or email with full details.

We are unable to accept returns for any opened cases of food products. Other items may be returned in original undamaged packaging and must be deemed to be suitable for re-sale before credit is awarded. All returns are subject to a re-stocking chargeof 10% of the item(s) value or £10 (€15) whichever is greater. No returns will be accepted after 30 days from shipment. The shipping costs of returned items are the responsibility of the purchaser.

If any goods are found to be defective on delivery we will gladly replace at our expense. Customers must inform Espresso Warehouse of any damage on the same day of receiving the order. Please sign for goods as damaged on receipt if there is evidence of damage to outer packaging. Specific details of damage and consignment note number together with order reference number are required. This does not affect your statutory rights.

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